Service Package

1. FREQUENCY: The service plan covers a period of 12 months, during which there will be a total of four visits to the facility.
2. VISIT DURATION: Each visit will involve one ten-hour workday on-site. Additional time can be purchased, if required.
3. SCOPE OF WORK: The technician will inspect specific areas of the system as planned by the service technician and/or the technician will service specific areas of the facility as identified by plant personnel using a service checklist. The tasks of the visit will be discussed and approved prior to the arrival of the technician.
4. PRICING INCLUSIONS:
   • The pricing of this package covers various components, including:
   » Travel costs to the facility.
   » Hotel accommodation expenses.
   » Per diem expenses.
   » Labor costs for all four visits.
5. PRICING EXCLUSIONS:
   • The pricing covers labor only. Any required parts will be the responsibility of the customer to provide.
   • In cases where parts are not available during the service visit, an additional trip may be necessary, incurring an extra cost.
6. SPARE PARTS:
   • It is recommended that the spare parts package is purchased with the project and in stock in the event that a part replacement is required by the technician.
   • If spare parts from the provided spares package are used for areas of the facility still under warranty, they will be replaced once used at no additional cost.
   • If parts are used for areas outside of warranty, customers have the option to purchase replacements to replenish the spare parts stock.